Terms & conditions

© Document Protected by Copyright

  1. OBJECT

These General Conditions regulate the acquisition of the products offered on the website www.bedsandsofas.es, owned by Home desing and decoration S.L (hereinafter, Beds and Sofas).

The acquisition of any of the products entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain products.

These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products offered.

  1. IDENTIFICATION

Beds and Sofas, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:

Its company name is: Home desing and decoration S.L.

Its trade name is: Beds and Sofas.

His CIF is: B54483078.

Its registered office is at: Calle Maestro Torralba CC Zenia Mar Local 3 – 03189 Orihuela Costa – ALICANTE (SPAIN).

It is registered in the Mercantile Registry of ALICANTE Volume 3455 folio 141 page A-121499 inscription 1.

  1. COMMUNICATIONS

To communicate with us, we offer you different means of contact that we detail below:

Phone: 966773250.

Email: info@bedsandsofa.es.

Postal address: Calle Maestro Torralba CC Zenia Mar Local 3.

All notifications and communications between users and Beds and Sofas will be considered effective, for all purposes, when they are made through any of the means detailed above.

  1. PRODUCTS

The products offered, together with their main characteristics and their price appear on the screen.

Beds and Sofas reserves the right to decide, at any time, the products and/or services offered to Clients. Thus, Beds and Sofas may, at any time, add new products and/or services to those currently offered. Likewise, Beds and Sofas reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.

All this without prejudice to the fact that the acquisition of any of the products can only be done through the subscription or registration of the USER, granting by Beds and Sofas to the interested party a User name and a password, which will personally identify and enable them to be able to have access to the products.

Once inside www.bedsandsofas.es, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general and particular conditions established. at www.bedsandsofas.es.

  1. AVAILABILITY AND SUBSTITUTION

PRODUCTS

Beds and Sofas intends to guarantee the availability of all the products that are advertised through www.bedsandsofas.es. However, in the event that any requested product is not available or if it is out of stock, the customer will be informed by email or by phone as soon as possible.

If the product is not available, and the consumer has been informed of this, Beds and Sofas may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it, exercising their right of withdrawal and termination of the contract. .

In case of unavailability of all or part of the order, and the rejection of replacement products by the customer, the previously paid refund will be made in the same way in which the payment was made.

If Beds and Sofas were to unreasonably delay in repaying the amounts paid, the consumer may claim double the amount owed.

  1. DELIVERY

FORMS AND DELIVERY TIMES

  1. through transport companies:

The maximum delivery time is 15 working days

Maximum of 8 weeks if the requested product had to be manufactured.

  1. PRICES, EXPENSES AND TAXES

The prices of the products that are collected in www.bedsandsofas.es will be expressed in Euros unless otherwise stated and will be guaranteed during the validity period thereof, except for printing errors and whatever the destination of the order.

The assembly and logistics rates indicated below will be for the provinces of Alicante, Murcia, and the south of Valencia. Assembly service is not possible for the rest of Spain.

The merchandise will be left at the buyer’s door and will not be brought into the home or assembled by the carrier.

MUEBLE MONTAJE10% VALOR VENTAMINIMO CARGO 65€
KITMONTAJE20% VALOR VENTAMINIMO CARGO 65€
SOFA75.00 €
CANAPE55.00 €
COLCHON35.00 €
CANAPE Y COLCHON75.00 €
RETIRADA USADO45.00 €POR PIEZA A RETIRAR
CODIGOS POSTALES ABAJO INDICADOS TENDRAN 
INCREMENTO DE KILOMETRAJE :40 €
    
ALICANTE MURCIA VALENCIASUR
3517378630400304104670146702
3787378930412304134671046712
3793381230420304304671346714
3813381430439304404671546716
3827384030442305104671746722
3841385030520305304672346780
3788386030800308104670346731
37943795308113081246730
 3081330815
 3081630817
 3051830850
 3086030868
 3087030875
 3087630877
 3088030889
 3089030891
  3089130893  

PRODUCTOS

PRODUCTS

The final prices of all products (and, where appropriate, the final prices per unit of measure, when required) along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear on the www.bedsandsofas.es catalogue.

The products have VAT included.

The VAT rate is 21%.

Other additional expenses: Some products may have additional expenses derived from the assembly of the product (see rates).

Product prices may change at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the client in the electronic purchase process before he formalizes his acceptance.

  1. METHODS OF PAYMENT

We offer these forms of payment:

a. By credit or debit card

You can make the payment immediately through our Bank’s secure SSL payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.

b. By Bank transfer

By cash deposit or bank transfer in favor of: Entity: . Account number: . Having to indicate at the time of making the transfer the name of the client and order number.

  1. RETURN AND WITHDRAWAL POLICY

As established by the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.

Supply of sealed goods that cannot be returned for health or hygiene reasons.

Products made according to the specifications of the consumer and user or clearly personalized, or that by their nature cannot be returned or may deteriorate may not be returned. If it has a manufacturing defect, it will be repaired or replaced, depending on the type of incident, but this will not be a reason for return. It is considered that a product is not available for sale directly on the web and must be done at the request of the client.

PRODUCTS

The client will have a maximum period of 14 calendar days from the day of receipt of the requested good or product to inform Beds and Sofas of their desire to withdraw from the contract.

Withdrawal implies that Beds and Sofas will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment.

During this period, the consumer will notify the employer of his decision to withdraw from the contract by filling out the form at the end of this document and sending it to the email address of Beds and Sofas.

Beds and Sofas will communicate to the consumer in durable support an acknowledgment of receipt of said withdrawal.

To proceed with the return of a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.

Once we receive your request, we will contact the customer to indicate the details of the return.

The customer will bear the costs of returning the goods.

  1. WARRANTY

Products purchased through www.bedsandsofas.es enjoy a warranty period of 2 from the time of purchase, which covers possible manufacturing defects of the product, as well as any failure produced during said period.

Consumable products, deficiencies caused by improper use or manipulation, incorrect installation or defects derived from any external cause are excluded from the guarantees.

In products of a durable nature, the consumer will have the right to an adequate technical service and to the existence of spare parts for a minimum of 5 years from the date the product ceases to be manufactured, without the possibility of increasing the price of spare parts when applying them in the repairs.

To find out the procedures that must be followed in the event of problems or breakdowns in a product, you can contact:

With the Beds and Sofas customer service at the telephone number 966773250.

With the manufacturer or the SAT at the addresses that appear in the following list:

FabricanteEmail de asistenciaTeléfonoWeb del fabricante
Home desing and decoration S.Linfo@bedsandsofas.es966773250www.bedsandsofas.es

To avoid problems with the installation or operation of the purchased product, please ensure that you have followed the installation and operation instructions contained in the user manuals.

If even so, the purchased product does not work correctly, you should immediately contact the customer service and technical assistance of the manufacturer, or, where appropriate, the representative or distributor.

Usually the technical services will require that you provide them with the following information:

Invoice number.

Identification of the concrete model.

OBSERVATIONS

Warranty on manufacturing defects.

  1. LIABILITY AND EXECUTION OF LIABILITY

The consumer and user has the right to repair the product, to replace it, to reduce the price or to terminate the contract, as established in Chapter II Tit. IV Book II of the General Law for the Defense of Consumers and Users.

If the product does not conform to the contract, the consumer may choose between repairing or replacing the product, both being free of charge for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products. and the purpose for which they were intended.

If the repair is completed and the product delivered, it is still not in accordance with the contract, the consumer may demand its replacement, the price reduction or the termination of the contract.

  1. CUSTOMER SERVICE AND CLAIMS

To file any complaint or claim with Beds and Sofas, the client must contact the customer service department either at the telephone number 966773250, or through the email address info@bedsandsofas.es.

Pursuant to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: http://ec.europa.eu/consumers/odr/.

  1. APPLICABLE LAW

The present conditions will be governed by current Spanish legislation.

The language used will be Spanish.

WITHDRAWAL FORM

For the attention of:

Home desing and decoration S.L

Calle Maestro Torralba CC Zenia Mar Local 3 – 03189 Orihuela Costa – ALICANTE.

Telephone: 966773250

Email: info@bedsandsofas.es

I hereby notify you that I withdraw from the sales contract entered into with you in relation to the following products and/or services:

PRODUCT / SERVICE REFERENCE _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Order number: Order date: Order receipt:

CONSUMER DATA

Name and surname:

CIF/NIF/NIE:

Home:

Telephone:

E-mail:

On ____________ on _ of __________ of __ .

Signature:

CLAIMS FORM

For the attention of:

Home desing and decoration S.L

Calle Maestro Torralba CC Zenia Mar Local 3 – 03189 Orihuela Costa – ALICANTE.

Telephone: 966773250

Email: info@bedsandsofas.es

PRODUCT / SERVICE REFERENCE ___________________________________________________________________________________________________________________________________________________________

REASON FOR THE CLAIM:

Order number: Order date: Order receipt:

CLAIMANT’S DETAILS

Name and surname:

CIF/NIF/NIE:

Home:

Telephone:

E-mail:

On ____________ on _ of __________ of __ .

Signature:

Based on Article 11 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPD) and Article 13 of the EU General Data Protection Regulation (RGPD) 2016/679 of the European Parliament and of the Council of April 27, 2016, Home Design and Decoration S.L. Informs you of the existence of personal data processing whose controller is Home Design and Decoration S.L with CIF: B54483078 with address Calle Maestro Torralba, Local 3 & 9 Centro Comercial Zeniamar, 03189 Orihuela, Alicante. Telephone 966773250 email: info@bedsandsofas.es
Object of treatment: contact data… more info
Purposes: The management and maintenance of clients and users… more info
Conservation: during the period of validity of the consent …more info
Legitimation: web user consent … more info
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Persons in charge of treatment: Provider of web hosting or hosting and hosting email… more info
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Exercise rights: access, rectification, deletion, opposition to treatment, limitation of treatment, portability of your data, not to be the subject of a decision based solely on automated treatment, including profiling, to withdraw consent at any time in the address Calle Maestro Torralba, Local 3 & 9 Centro Comercial Zeniamar, 03189 Orihuela, Alicante or electronically, accrediting your personality, at the following email address to info@bedsandsofas.es … more info
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